General Warranty Information

With in Australia ONLY

Warranty Service Policy

With in Australia ONLY

Customer Responsibility   /    RA & RMA   /    DOA

Your are responsible for supplying the RA/DOA request with the following information and signature; Customer must supply:

• A detailed description of the problem and a list of associated components installed in your vehicle.

• Company name / Contact person.

• HiTV RA number / HiTV Invoice Number (or a proof of purchase).

• Product name, quantity, and serial numbers of the product(s) that needs to be returned.

• Return the faulty goods back to HiTV Sydney office within 7 business days; and for the payment of any shipping charges to HiTV office.

• The faulty products as describe in the claim with all described accessories.

• If claim the original package/set of the product is faulty. All faulty products must be returned as a complete set with includes all the components that were supplied originally, eg. Cables, remote controls, accessories, and power adaptors, and also, with the original packaging.

• The warranty does not cover the followings:

  • Damage occurred during shipment to HiTV or any HiTV Dealer or Service agent.

  • Damage during shipment is the responsibility of the carrier.

  • Damage caused by accident, abuse, negligence, misuse, improper connections, improper operation, or failure to follow the instructions contained in the owner's manual.

  • Damage caused by Acts of God, including without limitation, earthquake, fire, flood, storms or other acts of nature.

  • Service performed by an unauthorised person, company, organisation or service agent.

  • Any product with has the serial number removed, detached or defaced.

  • Any product with has been adjusted, altered, or modified without HiTV's consent.

  • Any product not distributed by HiTV Communications Pty. Ltd. in Australia.

  • Any product not purchased through an authorised HiTV Dealer.

  • Any product that has been determined to contain an excessive amount of dust, or dirt or unreasonable environmental conditions.

  • In the event the customer fails to advise the end user, the Customer will indemnify HiTV for any expenses incurred in servicing any warranty claim relating to the misuse of the product or human usage errors.

  • Any physical damage incurred on the faulty product due to the misuse of the product will void the warranty and is the Customer's responsibility.

• HiTV will invoice customers and the charge is at customers' expenses if any of the following happens to the returned products:

  • The Customer should provide the correct and exact fault details to HiTV for testing purpose. Any no fault found charges will be at the Customer's expense.

  • Damage occurred during shipment to HiTV or any HiTV Dealer or Service agent.

  • Damage during shipment is the responsibility of the carrier.

  • Damage caused by accident, abuse, negligence, misuse, improper connections, improper operation, or failure to follow the instructions contained in the owner's manual.

  • Damage caused by Acts of God, including without limitation, earthquake, fire, flood, storms or other acts of nature.

  • Service performed by an unauthorised person, company, organisation or service agent.

  • Any product with has the serial number removed, detached or defaced.

  • Any product with has been adjusted, altered, or modified without HiTV's consent.

  • Any product not distributed by HiTV Communications Pty. Ltd. in Australia.

  • Any product not purchased through an authorised HiTV Dealer.

  • Any product that has been determined to contain an excessive amount of dust, or dirt or unreasonable environmental conditions.

  • In the event the customer fails to advise the end user, the Customer will indemnify HiTV for any expenses incurred in servicing any warranty claim relating to the misuse of the product or human usage errors.

  • Any physical damage incurred on the faulty product due to the misuse of the product will void the warranty and is the Customer's responsibility.