Customer Responsibility   /    RA & RMA   /    DOA

HiTV RA (Returned Authorization) and RMA (Returned Manufactory Authorization) Service Policies.

All RA/RMA Returns (for repair) must have HiTV RA Number clearly labeled on the outside of the carton. Otherwise goods will be RETURNED to sender. Please provide the original invoice number to ensure the claim being processed on time; otherwise the RA claim will be rejected and returned. All returns should be sent to:

If HiTV approves an RA for return under warranty, the Customer is responsible for freight to the HiTV RA department. HiTV will be responsible for return freight of the product as soon as it has been exchanged, for replacement or repair returns only.

• No items shall be returned to HiTV without an RA number and Original Invoice number. RA claim numbers can be obtained from HiTV office

• The RA/RMA Claim form must be completed in full with signature and FAX back to HiTV at (02) 9929 3490.

• HiTV will start process your RA service request upon receiving your fax of this form with signature as you have accept the terms and conditions detailed in the HiTV website (in Support => Warranty Information => HiTV Service Policies).

• Issuing a RA number is not a guaranteed the stock will be approved for replacement or credit.

• All defective goods/products must be well packed and returned within 7 working days after RA number is issued.

• HiTV will reject any return goods that have sustained physical damage due to poor packaging or handling.

• All returned goods must have complete accessories, power adaptors, cables, and packages the same as original package according to the customer?s claim. You will be charged for any missing cables and accessories those are not returned.

• If an item is returned to HITV as faulty but no fault is found after testing, then the customer is responsible for the service fee.

• RA number is only valid for 7 days from date of issue for defective products. Defective goods must be properly packed when returned.

• HiTV will provide a diagnostic report to the customer to analyze the faults and reasons of the products.

• HiTV will ship the repaired products or replacements to customer within 5 working days from receiving the faulty goods.

• For some promotion and bonus products, HiTV will only provide a replacement. If the product is discontinued or obsolete, the warranty will be handled by HiTV on case by case basis.